Terms & Conditions
About Us
1.1 Our details. Bodmin Keep: Cornwall’s Army Museum, The Keep, Bodmin, PL31 1EG the trading name of Registered Charity Cornwall’s Regimental Museum CIO Charity No: 1174375. Address: Cornwall’s Regimental Museum, The Keep, Castle Canyke Road, Bodmin, PL31 1EG
1.2 Contacting us. To contact us telephone our museum office on 01208 72810 or email shopify@cornwalls-regimentalmuseum.org. How to give us formal notice of any matter under the Contract is set out in clause 15.2.
Our Contract With You
2.1 Our contract. These terms and conditions (Terms) apply to the order by you and supply of goods by us to you (Contract). No other terms are implied by trade, custom, practice or course of dealing.
2.2 Entire agreement. The Contract is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.
2.3 Language. These Terms and the Contract are made only in the English language.
2.4 Your copy. You should print a copy of these Terms for future reference.
Placing an order and its acceptance
3.1 Placing your order. Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the goods specified in the order (Goods) subject to these Terms.
3.2 Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.
3.3 Acknowledging receipt of your order. After you place an order, you will receive an order confirmation email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 3.4.
3.4 Accepting your order. We will confirm our acceptance to you by sending you an email [that confirms that the Goods have been dispatched] (Dispatch Confirmation). The Contract between you and us will only be formed when we send you the fulfilment Dispatch Confirmation.
3.5 If we cannot accept your order. If we are unable to supply you with the all or part of the Goods ordered for any reason, we will inform you of this by email. We will try not to capture payment until we know that the products are available however this is not always possible. If you have already paid for the Goods, we will refund the full amount or part refund the order that we cannot fulfil, including any delivery costs charged as soon as possible.
3.6 Payment. Payment is taken from your card once your order is placed and you have received your email confirmation.
Our Goods
4.1 The images of the Goods on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Goods. The colour of your Goods may vary slightly from those images.
4.2 Although we have made every effort to be as accurate as possible, because some of our Goods are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our site may slightly vary from the Goods advertised.
4.3 We use recycled materials for postage packaging where possible to reduce our environmental impact.
4.4 The packaging of your Goods may vary from that shown on images on our site.
4.5 We reserve the right to amend the specification of the Goods if required by any applicable statutory or regulatory requirement.
Return and Refund
5.7 If you want to return your order for any reason then we must receive this return within 28 days of receipt in original condition.
5.8 Exceptions items excluded from this clause 5 are items of jewellery or clothing.These items are non-refundable and cannot be exchanged unless faulty or damaged.
5.9 Faulty or damaged - we'll send out replacement or offer an exchange/refund. Goods are classified as faulty if they are received damaged.
5.11 Once we have received the goods we will issue a refund or replacement(s) whichever you have requested. Refunds will only be issued within 14 days of receipt of the returned/cancelled order. Online orders are refunded using Stripe payments gateway.
5.12 Any refunds will be credited to the Debit or Credit Card used at the time of placing an Order.
5.13 The amount of refund that you receive may be affected by the exchange rates of currency and it is possible that you may receive less refund. Any discrepancy will be down to the currency conversion rates on your bank’s end, which you should follow up with your bank. We do not accept liability for the shortfall in refund due to the exchange rate currency.
5.14 Return postage charges are non-refundable unless the order was faulty or incorrect.
5.15 We recommend that you ask your Post Office for proof of posting because you are responsible for the order until we have receive this.